Zoho Hiring: Presales and Technical Support Engineers!
Zoho, one of the world’s most prolific software companies, is now hiring Presales Engineers and Technical Support Engineers. With a vast portfolio of over 55 applications ranging across sales, marketing, customer service, and productivity tools, Zoho powers businesses of all sizes to overcome complex challenges.
Serving over 100 million users worldwide and with a team of 15,000+ employees, Zoho continues to evolve, proving its leadership in innovation and technology over its 25-year journey as a private, bootstrapped, and profitable company.
If you’re a dynamic engineer with 0-5 years of experience and aspire to be part of an industry leader, this is your chance!
Available Positions:
- Presales Engineer
- Technical Support Engineer
Work Location:
Chennai
Role 1: Presales Engineer
Responsibilities:
As a Presales Engineer, you will:
- Conduct Solution Demonstrations: Show the value of Zoho products through detailed product demonstrations.
- Collaborate for Technical Discovery: Work with clients to understand their business needs and technical environment.
- Lead Proof-of-Concepts (POCs): Demonstrate the effectiveness of solutions in customer environments.
- Respond to RFPs/RFIs: Assist with technical responses for proposals by addressing business and technical requirements.
- Support Sales: Partner with the sales team to develop strategies and highlight technical benefits.
- Ensure Customer Success: Provide ongoing technical guidance to ensure customer satisfaction during the sales process.
- Product Expertise: Stay updated on industry trends and Zoho’s evolving product suite.
- Communicate with Stakeholders: Liaise with both technical and non-technical stakeholders across all levels of the organization.
- Feedback Management: Relay product feedback from clients to the product management team to enhance the roadmap.
Key Requirements:
- Education in Computer Science, Engineering, or a related field.
- Strong communication skills.
- Experience in pre-sales or technical consulting is a plus.
- Knowledge in BI platforms, SQL, APIs, and cloud technologies (AWS, Azure, Google Cloud).
- Ability to manage POCs and respond to technical sections of RFPs.
- Proficiency in scripting languages like Python or R is desirable.
Role 2: Technical Support Engineer
We are looking for Technical Support Engineers who can also take on customer success responsibilities, particularly for Zoho’s Analytics Plus product.
Support Responsibilities:
- Provide excellent IT helpdesk/technical support with clear communication and a neutral accent.
- Proactively handle customer queries via multiple channels (calls, remote, chat, emails).
- Adapt to rotating shifts across different time zones.
- Knowledge of SQL and experience with databases and BI tools is preferred.
- A self-learner with the desire to master new technologies.
Customer Success Responsibilities:
- Act as the Single Point of Contact (SPOC) for customers, ensuring a successful long-term relationship.
- Understand customers’ business needs and ensure the product is used to its full potential.
- Maintain visibility through regular health checks and retention efforts.
- Identify upsell opportunities and suggest additional Zoho services when appropriate.
- Provide training and collect reviews and case studies from customers when needed.
Key Requirements:
- A background in Computer Science, Engineering, or related field.
- Experience in customer success, account management, or technical support.
- Strong interpersonal and communication skills to interact with customers and internal teams.
How to Apply
Apply Now: Submit your application via Zoho Careers.
Note: Only shortlisted candidates will be notified for the further interview process.
Why Join Zoho?
Joining Zoho means becoming part of a global, innovative team that is driving the future of software solutions. With our people-first approach, we invest in our employees’ growth, offering a supportive environment for learning, development, and success.
Benefits include:
- Opportunities for career growth.
- Exposure to the latest technologies.
- Work with a globally recognized brand.
Zoho is the place where your technical and customer success skills can shine. Apply now to become part of a world-leading organization and take your career to new heights!